Thursday 30 November 2023

Sanders ~ Top Independent Bus Operator 2023

Sanders Coaches has been named as the Top Independent Bus Operator at the 2023 UK Bus Awards which took place in London on Tuesday last. The operator also received a Bronze award for “Enriching the Customer Experience” in recognition of the relaunch of its X55 service earlier this year and a Bronze award for overall UK Bus Operator of the Year.

Managing Director Charles Sanders said 'The family are extremely proud of all our staff, who have secured this prestigious award for the Company. There is a huge team of people working tirelessly behind the scenes, every one of them a vital cog in our organisation, it is not just the driver and bus that everyone so plainly sees. The mystery shopping by the judges that took place commented on our reliability, punctuality, driver customer service and the very high levels of customer satisfaction we achieve.'

Sanders Coaches Limited was formed in 1975 by Norman and Gladys Sanders and is fast approaching it’s 50th year. The business remains fully family owned with sons Charles and Paul at the helm. A total of more than 120 local people are employed at depots in Holt and North Walsham with a fleet of around 90 buses and executive coaches operated on a variety of local bus services and private hire contracts.

My thanks to Operations Manager Kieran Smith for his help with this article and many congratulations to the operator.


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